Casilando Casino
Established: 2017
More details
Casilando Casino is an online gambling site that went live in 2017 under the operator White Hat Gaming Limited. The brand is aimed at European and other international markets, including New Zealand players.
The casino offers 1,500+ games, a Royal Land VIP program, and a welcome package with 10 Casilando no deposit spins in the Book of Dead slot, and a first deposit bonus up to $300. Below you can find the table with the main information about the platform.
To start playing, the user has to meet some requirements. For example, the minimum age for registration is 18 years, according to the standards of international gambling regulators. Also, during registration, you should fill in your full address, postcode, and phone number. At the end, it is necessary to read and agree to the terms and conditions of the company.
The platform has a very good offer for a welcome pack with 10 no deposit Free Spins Casilando, 100% up to $300, and an additional 90 spins on Book of Dead. This offer is good because you will be credited automatically once verified and allowed to earn up to $100 without using your own funds.
The 35x betting requirement in the Casilando Casino bonus is rather acceptable when compared to other competitors, and the slots have 100% contribution to play through the offers faster. However, one drawback is that the bonuses cannot be triggered via Skrill or Neteller deposits, meaning only cards can be used. A maximum betting amount of $5 in Casilando bonus per spin means that clearing the bonus could take some time.
There are 4 levels of the VIP program, and each of them has its own features. There is a table with more detailed information:
| Benefit | Silver | Gold | Platinum | Diamond |
|---|---|---|---|---|
| 24/7 Priority Support | Yes | Yes | Yes | Yes |
| Dedicated Account Manager | Yes | Yes | Yes | Yes |
| New Game Test Drive | No | Yes | Yes | Yes |
| Weekly Personalised Offers | Yes | Yes | Yes | Yes |
| Birthday Gift | Yes | Yes | Yes | Yes |
| Withdrawal Increase | No | No | Yes | Yes |
| Exclusive Gifts | No | No | Yes | Yes |
| Cashback | No | No | No | Yes |
| Exclusive Events | No | No | No | Yes |
Benefit & Silver | Gold & Platinum | Diamond |
|---|---|---|
24/7 Priority Support Yes | Yes Yes | Yes |
Dedicated Account Manager Yes | Yes Yes | Yes |
New Game Test Drive No | Yes Yes | Yes |
Weekly Personalised Offers Yes | Yes Yes | Yes |
Birthday Gift Yes | Yes Yes | Yes |
Withdrawal Increase No | No Yes | Yes |
Exclusive Gifts No | No Yes | Yes |
Cashback No | No No | Yes |
Exclusive Events No | No No | Yes |
Being a member of the Royal Land VIP club is not possible with a direct application. Your level will depend on your gameplay. The operator monitors your transactions and activities. Invitations from the operator to become a VIP member arrive via email or from the account manager. Here is a guide on how you can become a VIP member:
Create an account. You will need to get a profile and then proceed with the entire KYC procedure.
Go to the cashier. Make a Casilando deposit in NZD using the listed deposit methods.
Enjoy gambling. You need toPlay regularly on slots, tables, or live dealer games.
Wait for the invitation. Look forward to the email after qualifying for Silver level status.
The deposit requirements for each level have not been disclosed. The operator has rights as per the VIP terms.
Casilando Casino Casilando Casino Payments
Casilando Casino has also provided an easy-to-use payments system for its users in order to help them make their financial matters easiest for them. Be it about replenishing your account to place a bet on it or withdrawing your winnings from it, the online platform will offer various options for depositing and withdrawing your money.
All payments will be executed according to the highest security and licensing standards that assure the protection of your money data. In this section we will analyze how payments are conducted on the website and what their main characteristics are.
It’s easy and safe to make deposits in Casilando Casino. Deposits can be made in several different ways, all of which are reliable and convenient for every player. Once you log into your account, you will see a complete list of deposit options on the “Deposit” tab. The following payment methods are accepted:
Visa;
MasterCard;
Paysafecard;
Neteller;
Interac e-Transfer;
Interac Online;
Neosurf;
LuxonPay;
CashtoCode Voucher.
Deposit transactions must use only payment instruments that are associated with you, and neither cash deposits nor inter-account transactions are possible on the site. Furthermore, deposits per day will be limited by the casino, as well as the list of payment methods, which is subject to change.
The withdrawal will always be credited back into the same account from which the deposits were made. After making a request for withdrawal, it will remain pending for 1 to 2 days before it is processed. It will then take an additional 3 working days until it reaches your account, based on the mode selected. The quickest mode is the e-wallet, while cards may take a little longer.
The minimum amount that can be withdrawn is $10. For one to qualify for this minimum withdrawal, he or she needs to make one deposit and gamble the amount to the full. The weekly withdrawal limit is set at $5,000.
Casilando operates under a license from the Malta Gaming Authority. The license number is MGA/B2C/370/2017. All pages containing any personal or financial data are encrypted with a 128-bit SSL protocol. Also, the portal collaborates with GamCare and Gambling Therapy in order to provide their customers with help in case of problematic gambling behavior.
Besides, there is a special section with various options for setting up limits for deposits, time spent playing, and even self-excluding from all games. Finally, the site works only with those providers who employ RNG software.
Casilando Casino uses a responsible gaming approach for gamblers who want to stay in control of their betting. There are various tools that can be used by customers to restrict their activities. These include:
Deposit limits.
Session Duration Restriction.
Reality Check.
Time-Out.
Account Closure.
Self-Exclusion.
Self-Assessment Questions.
Casilando Casino Casilando Casino Providers
The Casilando Casino partners with 30+ software providers. The provider list covers the major names in the European online casino market. Below you will find the active software providers at the casino:
NetEnt;
Pragmatic Play;
Play'n GO;
Microgaming;
Evolution;
Big Time Gaming;
Push Gaming;
ELK Studios;
Red Tiger Gaming;
Thunderkick;
Nolimit City;
Hacksaw Gaming;
Relax Gaming;
Blueprint Gaming;
Inspired Gaming;
Spinomenal;
Wazdan.
It is worth saying that each provider passes independent RNG audits and holds its own license from an official regulator.
So far, the casino does not have a full-fledged separate application. However, you can use PWA. This is a web application that can be installed on your device, and you can go to the casino in one click and start playing.
If you don’t want to install the PWA on your device, you can also simply open any browser and go to the website, as the platform is optimized for all types of devices. The site has no differences from the PWA.
Adaptive Design for Mobile Devices
Android App
iOS App
If you have a problem or a question, you can contact customer support. There are several ways to do this. First, you have the opportunity to chat with a specialist in a live chat. This option is suitable for those who urgently need to know the answer to their question. The second method is email. Here you can explain your problem in detail by attaching screenshots or necessary documents. However, it will take a little longer to wait for a response. Also, if you participate in the VIP program, you have a dedicated manager whom you can contact with any questions.
Live chat;
Email;
Help center.
But before you write to support, you can use the help center. It is a knowledge base that contains answers to frequently asked questions and solutions to many problems. The help center is organized very conveniently, and the questions are divided into sections according to the topic.
Live Chat
Help Center
Phone Number
Contact Email
Contact Form
The registration process on the website is straightforward and does not take more than 5 minutes. In our Casilando reviews, you can find the step-by-step instructions on how to register.
Start the registration. Click the "Sign Up" green button at the top-left corner of the homepage.
Choose your user name. In addition, it is necessary for you to enter your email and password and also select your country and currency.
Provide your personal details. In the second step, you have to provide your first name, surname, date of birth, and gender.
Provide the information about your residence. Provide your address, town/city, postal code, and telephone number.
Email verification. Click on the verification link that was sent to your email.
Pros
Malta Gaming Authority license (MGA/B2C/370/2017)
1,000+ games from 100+ software providers
Welcome package: 10 No Deposit Spins + 100% up to $300 + 90 Bonus Spins
NZD support without conversion fees
Royal Land VIP program across 4 tiers
Fair 35x wagering rate on bonus funds
Fast and reliable customer support
Cons
No native iOS or Android app
Skrill and Neteller deposits do not qualify for the welcome bonus
Royal Land VIP program is by invitation only
Casilando Casino is an excellent option for gamers seeking no-deposit bonuses and loyalty progression. New gamers get maximum advantage from this site, where the initial offer starts with 10 no-deposit spins on Book of Dead and ends with the match bonus. The reasonable 35x rollover allows bonus hunters to utilize the slots, contributing 100% to this. Gamers looking for loyalty rewards, who deposit regularly, will appreciate the four-tiered Royal Land VIP scheme.
In addition, gamers who wish to make deposits using NZD currencies without exchange and gamers who have a limited budget for gambling may opt for this site. Gamers who depend on Skrill and Neteller deposits should carefully think about this option.
Although many players can play at Casilando Casino, some should avoid doing so. All those wishing to deposit via Skrill or Neteller must be careful, as these deposit types are ineligible for the welcome bonus. And there are also no additional promotions, which you can activate during play.
In addition, fans of mobile casinos will not appreciate the fact that there is no app available here; instead, they provide just a PWA and a mobile-optimized site. Gamblers who like a large selection of games will be disappointed by the 1,000+ game list, which is somewhat inferior to those offered by competitors.
Casilando Casino stands out as one of the reliable casinos in New Zealand that can guarantee you a solid welcome package as well as an array of bonuses. Casilando Casino works under the Malta Gaming Authority license issued to White Hat Gaming Limited, offers 128-bit SSL encryption, and collaborates with GamCare and Gambling Therapy to provide security guarantees and assistance to gambling addicts. However, what sets Casilando Casino apart from other casinos is the welcome pack consisting of ten free spins at the Book of Dead slot, 100% match-up to $300, and an additional 90 bonus spins with 35x wagering requirements.
Apart from the welcome offer, the other one you should know about is the Royal Land VIP program. There are four tiers in the program, each with its own bonuses such as cashback, rewards, and an account manager. The list of games in this platform comprises over 1,000 slots from 30+ developers, besides the live casino, table games, and jackpots.
Two factors that make this casino stand out include deposits through Skrill and Neteller cannot qualify for the welcome offer, and membership in the VIP Program is not self-manageable.
